Have Questions? Call today! (855) 387-4360
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Have Questions? Call today! 1 (855) 387-4360
What is the Person Centered Care program?
The Person Centered Care program is a pilot program funded by the Legacy Health Endowment to provide an added layer of support for families in Merced and Stanislaus counties who are caring for aging or chronically ill individuals in their homes. The program is intended to support families who are providing this important care to increase their access to medical and non-medical resources and services in the community.
Consultation Request
Making in-home
care accessible
UnitedHealthcare has partnered with CareLinx to provide you with this exclusive non-medical, in-home care benefit. CareLinx is a nationwide community of over 400,000 pre-screened professional caregivers you can trust. Your caregiver can help provide you with in-home assistance like medication reminders, making meals, light housekeeping, and even transportation around your community.
We can help you enjoy an independent lifestyle in your own home
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Custom match
Connect with high quality caregivers in your area to find the custom match for your needs
Safe
All professional caregivers are screened and have background checks
In-home support
Caregivers can assist you with transportation, companionship, meal preparation, grocery shopping and more!
Caregiving made easier
Smart Technology
Stay in the loop with notes and updates on daily activities and check-ins.
Easy-to-use tools
We make scheduling, time tracking, and care coordination seamless.
24/7 support
Try our 24/7 Concierge Help Line or contact a Care Advisor for answers to your questions.
Frequently asked questions
How does CareLinx work?
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CareLinx is an online platform that helps connect families with professional, non-medical caregivers in their area. CareLinx provides “technology with a human touch” – families can access an online portal to view caregivers, message with them, select them and create individualized tasks for them to assist in the home. If you would prefer to work with a dedicated advisor, CareLinx provides a dedicated toll-free number, 1 (855) 387-4360 to be connected with a CareLinx Care Advisor who can assist by phone.
What types of home care services do caregivers normally provide?
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Caregivers can assist with a range of activities related to daily living and non-medical support - bathing, dressing, grooming, toileting, mobility, and respite care.
Are caregivers licensed and how are they screened?
CareLinx caregivers come from a wide range of professionals including retired RNs. Some caregivers will have a CNA or HHA, but it is not required to be a caregiver. CareLinx conducts extensive background screenings and offers continuing education for caregivers to ensure the best quality of care. Our Care Advisors will work with you to match you with a caregiver who has the experience that meets your individual needs.
How do I contact CareLinx to get started?
You can enroll via www.carelinx.com/bluecrossnc or by calling CareLinx at 1 (855) 387-4360.
Does CareLinx provide customer support for members wanting to take advantage of the benefit?
You will have access to a dedicated CareLinx Care Advisor who can assist throughout the entire matching process in cases where you want additional support. Care Advisors are available to answer any CareLinx-related questions through the enrollment and matching processes. Care Advisors will continue to support families by helping to address any care need changes or future questions.
How soon after members enroll will caregiving services start?
When you call CareLinx and identify there is a need, it will take around 5 days to match with a caregiver. Scheduling the first caregiver visit is based upon your preference for a start date. Note: for more rural areas, this process may take around 14 days.
Can members message and schedule interviews with caregivers without CareLinx’s assistance?
A dedicated CareLinx Care Advisor will assist you with scheduling all caregiver interviews unless you express that you would like to coordinate alone. Some members may choose not to interview and, rather, have a caregiver matched with them on their behalf. The Care Advisor will also coordinate this process should you choose so.
Are there accommodations for clients who do not speak English?
Yes, CareLinx can directly accommodate any Spanish-speaking clients currently. Care Advisors also have access to a translation service via phone with representatives who can translate for most languages.
Which zip codes are covered?
The following zip codes are covered by the program: 95301, 95303, 95307, 95313, 95315, 95316, 95322, 95324, 95326, 95328, 95334, 95358, 95360, 95363, 95374, 95380, 95381, 95382, 95388.
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CareLinx does not employ or recommend any care provider or care seeker nor is it responsible for the conduct of any care provider or care seeker. The CareLinx website is a venue that provides tools to help care seekers and care providers connect online. Each individual is solely responsible for selecting a care provider or care seeker for themselves or their families and for complying with all laws in connection with any employment relationship they establish.