Have Questions? Call today!  1 (844) 817-6137

Have Questions? Call today 1 (844) 817-6137

Helping you find Direct Support Professionals

The Arc of Northwest Wayne County has partnered with CareLinx to offer an online platform for finding Direct Support Professionals.  

Individuals with disabilities who self-direct their community living services can search the CareLinx community to connect with potential staff.  CareLinx is a nationwide community of over 450,000 Direct Support Professionals, many of whom are open to working under self-determination in Wayne County, Michigan.

Find a CareLinx caregiver near you

Enter your zip code to find a caregiver you can count on.

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CareLinx wants to support individuals with intellectual and developmental disabilities to live fully included in the community.  

To start reviewing Direct Support Professionals in your area, enter the information below.

CareLinx offers online Care Advisors to answer your questions as you search for staff who are a great match.

Please enter your name to get started:

Sorry, either an account linked to this Member ID has already been created or we didn't find a Member ID that matches your name. Please check your Member ID card to confirm the information and try again. If you still need help, please call the number on the back of your Member ID card to help validate your eligibility. The account linked to this Member ID has already been created. If you need help logging in, please call us us at 1 (844) 636-4592.

Use the first and last name on your insurance card

Use Member ID # and Member
first and last name

Use Member ID # and Member
first and last name

CareLinx Caregiver Services

From help with daily living activities to special care for individuals with chronic diseases - Alzheimer’s, diabetes, Parkinson’s and more - our caregivers offer a wide range of services and skills to meet your needs.

Mobility

Meals

Housekeeping

Toileting

Exercise

Bathing

Grooming

Med reminders

Companionship

Transportation

High-quality, affordable in-home care you can trust

  • Up to 50% savings on the cost of in-home care compared to other agencies

  • Experienced and background-checked professional caregivers to meet your needs

  • 10x higher customer satisfaction than the industry average

  • Care Advisors available over the phone to assist with caregiver matching, scheduling and more

  • Website and mobile app for easy access

  • 3% discount for AARP members

3% Discount for AARP Members

With an AARP membership, you’re eligible for discounted access to CareLinx by Sharecare. Your Care Advisor can assist you with pre-screened, professional caregivers that you can trust - all at an affordable rate.

Not an AARP member? Click here to join or renew your AARP membership.

A better home care option for long-term care (LTC) insurance holders

We accept most long-term care plans. Since long-term insurance carriers are unique, we start with no-cost, obligation-free consultation where we’ll guide you through the process to make the most of your benefits, including a detailed review of benefits & process, policy verification, and submitting claims and managing denials.

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Testimonials

Hear from current customers about the CareLinx difference

I tell you that it is an absolute joy to have Patty on our [caregiving] team. She was at my dad's yesterday and he is just elated, and it is just, he's so happy and she's such a wonderful person and she's such a hard worker.

Mary has truly been a Godsend. She is providing me respite care so I can get shopping and errands done. She is a very good cook and fixes my husband supper when here.

Courteousand caring staff - On time every time. I love the enthusiasm of the staff andtheir ability to take care of my mom. Great service!

CareLinx has basically held my hand through this whole process.  It's been a lifesaver.  We were very comfortable with her and I think she was with us.  She jumped right into the job and helped with the care immediately.  Paying my first invoice with CareLinx was easy.

Courteousand caring staff - On time every time. I love the enthusiasm of the staff andtheir ability to take care of my mom. Great service!

CareLinx does a great job when it comes to finding qualified personnel, and the individual that came out and assisted with my mother was just amazing.

How CareLinx Works

Find a specialized caregiver in 3 easy steps

Share

Share who needs care, your zip code, and care needs using the form.

Pair

A dedicated care advisor will help find the right caregiver for your needs.

Care

Receive your personalized care through your chosen caregiver

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Frequently asked questions

How does CareLinx work?

CareLinx is an online platform that helps connect families with Direct Support Professionals working under self-determination in Wayne County Michigan.  CareLinx provides “technology with a human touch”  -- families can access an online portal to view potential staff, message them, and set up interviews.  If  an individual does not feel comfortable using technology, CareLinx provides a dedicated toll-free number to connect with a CareLinx Care Advisor who can assist by phone.

CareLinx’s site uses the word “caregiver”, is that the same as direct support professional?

Yes, caregiver is the same as direct support professional. CareLinx uses the language “caregiver” on their site insread of direct support professional as they provide service to a variety of populations and organizations.

How do I become eligible to use CareLinx’s services in Wayne County, Michigan?

Individuals must be participants in self-determination through the Detroit Wayne Integrated Health Network (DWIHN) and enrolled in Medicaid.  Self-determination allows individuals with disabilities to choose their community living services to live fully included in the community.  Medicaid is the insurance that pays for these community living services.  For more information on self-determination please call DWIHN at 1-800-241-4949 to speak with their self-determination department or email selfdetermination@dwihn.org or contact The Arc NW at 313-532-7915.

What is involved in self-determination in Wayne County, MI?

Once enrolled in self-determination and Medicaid, the individual will work with a Supports Coordinator to set up a person-centered planning meeting.  The planning meeting is attended by people chosen by the individual to assist in articulating the person’s dreams and goals.  The Supports Coordinator will use the resulting person-centered plan to create an Individual Plan of Service (IPOS) and budget to support it.  

The person and family can then hire Direct Support Professionals (DSPs) to provide the community living services outlined in the IPOS.  This is where CareLinx can help!  CareLinx online platform helps individuals connect with and interview potential DSPs.

When an individual hires a DSP, the individual becomes the employer of record.  To facilitate training and payment by Medicaid for the DSP, contact the Financial Management Services of The Arc of Northwest Wayne County 313-532-7915 ext. 205 or ext. 210.

How do I contact CareLinx to get started?

Individual can search for direct support professionals at: www.carelinx.com/thearcnw or call CareLinx at xxxx.

When will this service be available?

March 27, 2024

Can I contact CareLinx to learn more about the service?

Yes, CareLinx Care Advisors will be available to answer questions and provide additional information.

Does CareLinx provide customer support for individuals wanting to take advantage of this offer?

Individuals will have access to a dedicated CareLinx Care Advisor who can assist throughout the entire matching process in cases where an individual wants additional support.  Care Advisors are available to answer any CareLinx-related questions.

What are the qualifications of Direct Support Professionals in the CareLinx system?

Direct Support Professionals (DSPs) in the CareLinx system have a variety of backgrounds, education, and certifications.  Under Self-Determination in Wayne County, Michigan, DSPs will need to take trainings required by Detroit Wayne Integrated Health Network.  Financial Management Services of The Arc of Northwest Wayne County and Supports Coordinators can answer questions about required trainings.

How soon after members enroll will caregiving services start?

When a member calls CareLinx and identifies there is a need, the caregiver placement process will take approximately 5 days to respond and have someone out to the member’s home, depending on when the member prefers care to start and the location of the member’s home.

CareLinx does not employ or recommend any care provider or care seeker nor is it responsible for the conduct of any care provider or care seeker. The CareLinx website is a venue that provides tools to help care seekers and care providers connect online. Each individual is solely responsible for selecting a care provider or care seeker for themselves or their families and for complying with all laws in connection with any employment relationship they establish.