Get rewarded for healthy activities

You are eligible for the following benefits up to one year following the reported date of the completed healthcare activities:‍

• One year of Personal Concierge Services provided by Generali
• One year of Fraud protection  provided by Generali

And a choice of ONE of the following:‍

• In-Home Personal Care: 12 hours of in-home personal care to assist with daily tasks such as meal preparation, transportation, and more provided by CareLinx
• Home Modification: Includes one grab bar installed in one bathroom in an area of your choice with assistance from the contractor provided by Homes Renewed
• Pest Control: Pest control includes a one-time pest service treatment of your choice (e.g., roaches, rats/mice, ants, etc.) provided by a national pest control company near you

January 1st, 2022 after you have completed your required healthcare activities. If you have questions about the status of your activities, please contact your UnitedHealthcare diabetic support advocate at 844-326-3045.

1. Engage in the Diabetes Support Program
2. Annual Wellness Visit
3. Hemoglobin A1c Test
4. Comprehensive Medication Review (if applicable)
5. Diabetic Foot Exam
6. Annual Kidney Disease Monitoring (if applicable)
7. Blood Pressure Evaluation
8. Annual Retinal Eye Exam

If you have questions about the status of your activities, please contact your UnitedHealthcare diabetic support advocate at 844-326-3045. Note that most of these activities can be completed through a HouseCalls visit, but this isn’t required.

You can enroll via www.carelinx.com/healthyathomeplus or call CareLinx at 1 (855) 223-9320.
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CareLinx does not replace your diabetic support advocate.  If you have any questions about your diabetic support program needs through UnitedHealthcare, please call: 844-326-3045.

Monday - Friday, 8AM to 7PM CST
Saturday and Sunday, 10AM to 6PM CST

You will have access to a dedicated CareLinx Care Advisor who can assist throughout the entire matching process in cases where you want additional support.  Care Advisors are available to answer any Healthy at Home Plus-related questions. Care Advisors will be your point of contact moving forward for coordinating CareLinx services, Home Modification services, or Pest Control services. Care Advisors are available to support families by helping to address any care need changes or future questions. 
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Your Care Advisor does not replace your diabetic support advocae.  If you have any questions about your diabetic support program needs through UnitedHealthcare, please call: 844-326-3045.

Concierge services act as your "personal assistant" for activities and services outside your home. They can assist with things like ordering tickets to entertainment events, creating gift ideas and coordinating the order of them, finding and arranging pet-related services (e.g., veterinarians and pet sitters), and making reservations for things like restaurants, hotels, and flights.

• ID Theft Protection
  Certified theft specialists are available 24/7 to assist you with guidance and resolution support, proactive identity resources, fraud alert placement, and lost wallet assistance.‍
• Identity Resolution
  Certified Identity Theft Resolution Experts are available 24/7 and will assist with an affidavit submission, creditor notification and follow-up, communication with law enforcement, emergency cash advance and travel arrangements, and 3-bureau fraud alert placement assistance.
• ScamAssist
  ScamAssist specialists will review and research any unfamiliar services being offered to you and will provide you with guidance on probable legitimacy of the service. ScamAssist services include reviewing messages customers have received for signs of fraud, conducting research on organizations related to your message(s), reviewing messages to scams and phishing schemes, and providing a written assessment of the believed legitimacy of the message.

Beneficiary companions assist with administrative tasks related to the death of a loved one. These individuals will make phone calls and handle all necessary paperwork so you can spend time with their family and friends while grieving and healing. Services include guidance on how to obtain death certificate copies, notifying the Social Security Administration, credit reporting agencies and financial institutions, and government agencies, assistance with ID protection and fraud resolution of the deceased loved one.

CareLinx is an online platform that helps connect families with professional, non-medical caregivers in their area. CareLinx provides “technology with a human touch” -- families can access an online portal to view caregivers, message with them, hire them, and create individualized tasks for them to assist in the home. If you do not feel comfortable using technology, CareLinx provides a dedicated toll-free number to be connected with a CareLinx Care Advisor who can assist by phone. Your CareLinx Care advisor will also be coordinating your benefit selection including your choice of one of the following services: In-Home Personal Care, Home Modification, or Pest Control. Your CareLinx care advisor will assist with scheduling and obtaining services.

Caregivers can assist with a range of activities of daily living and non-medical support -- mobility, bathing, grooming, exercise, transportation, meal preparation, companionship, and more. Caregivers can also provide limited assistance with your medications by providing reminders and/or taking you to pick up medications.  However, caregivers are not authorized to administer or dispense medication.

CareLinx caregivers come from a wide range of professionals including retired registered nurses. Some caregivers will be certified nursing assistants or home health aides, but it is not required to be a caregiver. CareLinx does extensive background screening and offers continuing education for its caregivers to ensure the best quality of care. Our Care Advisors will work with you to match them with a caregiver who has the experience that meets their individual needs.

You can enroll after you have completed your required healthcare activities for a year after your activities have been completed; however, you should enroll as soon as possible to take advantage of your benefits.  If you have questions about the status of your healthcare activities, please contact your UnitedHealthcare diabetic support advocate at 844-326-3045.  
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When you call CareLinx and express that you would like in-home care services, the caregiver placement process will take no more than 5 days to respond and have someone out to your home depending on when you prefer care to start.

A dedicated CareLinx Care Advisor will assist with scheduling all caregiver interviews unless you would like to coordinate alone. If you do not want to interview and would rather have a caregiver matched with them on their behalf, your Care Advisor can assist by selecting a caregiver in your area who best fits your care needs.

Yes, CareLinx can directly accommodate any Spanish-speaking clients currently. Care Advisors also have access to a translation service via phone with representatives who can translate for most languages.

CareLinx Care Advisors will enroll you and notify HomesRenewed of your referral. HomesRenewed will then contact you and schedule installation. The turnaround time between the initial referral and appointment for installation is about 30 days, so you shouldn’t delay your enrollment after you complete your required healthcare activities.

CareLinx Care Advisors will enroll you and contact a national pest control company in your area while you’re on the phone. Pest control will schedule service with you at the time of enrollment.