Making In-Home Care Accessible

CareLinx is an online platform that helps connect families with professional, non-medical caregivers in their area. CareLinx provides “technology with a human touch” -- families can access an online portal to view caregivers, message with them, hire them, and create individualized tasks for them to assist in the home. If a member does not feel comfortable using technology, CareLinx provides a dedicated toll-free number to be connected with a CareLinx Care Advisor who can assist by phone.

Caregivers can assist with a range of activities of daily living and non-medical support -- mobility, bathing, grooming, exercise, meal preparation, companionship, and more. Caregivers can also provide limited assistance with members’ medications by providing reminders and/or taking the member to pick up medications. However, caregivers are not authorized to administer or dispense medication.

Members can enroll via carelinx.com/kaiserpermanente or by calling CareLinx at 1 (844) 636-4592.

Members may be eligible for at least 8 hours of care per month at no cost (for a total of 96 hours of care per year). There is a two-hour minimum for shifts. Families can utilize the benefit by splitting them up into smaller increments or could schedule a once-a-month 8-hour long shift. Shifts are not to exceed 8 hours. Members may also purchase additional hours through the Advantage Plus Plans. Or if families exhaust their monthly hours, they can contract directly with CareLinx through a National Affinity program discount. Please visit kp.org/discountedservices for more information.

January 1, 2022

Yes, CareLinx Care Advisors will be available starting in December 2021 to answer questions and provide additional information to members before the program launching.

Members will have access to a dedicated CareLinx Care Advisor who can assist throughout the entire matching process in cases where a member wants additional support. Care Advisors are available to answer any CareLinx-related questions through the enrollment and matching processes. Care Advisors will continue to support families by helping to address any care need changes or future questions.

CareLinx caregivers come from a wide range of professionals including retired RNs. Some caregivers will have a CNA or HHA, but it is not required to be a caregiver. CareLinx conducts extensive background screening and offers continuing education for caregivers to ensure the best quality of care. Our Care Advisors will work with members to match them with a caregiver who has the experience that meets their individual needs.

When a member calls CareLinx and identifies there is a need, the caregiver placement process will take around 5 days to respond and have someone out to the member’s home depending on when the member prefers care to start. Note: for more rural areas, this process may take around 14 days.

A dedicated CareLinx Care Advisor will assist with scheduling all caregiver interviews unless the member expresses he/she would like to coordinate alone. Some members may choose not to interview and, rather, have a caregiver matched with them on their behalf. The Care Advisor will also coordinate this process should the member choose so.

Yes, CareLinx can directly accommodate any Spanish-speaking clients currently. Care Advisors also have access to a translation service via phone with representatives who can translate for most languages.

Monday - Friday, 7 a.m. to 6 p.m. MST
Saturday and Sunday, 9 a.m. to 5 p.m. MST