Have Questions? Call today! 1-833-600-0812

Giving the gift of care for this holiday season

Sharecare understands that many of you may be struggling to balance your work-life while caring for loved ones in need of in-home care support. So, let us help you care for those you care for.

4 free hours of in-home care

Find the right caregiver match for your loved one

From our family to yours

As a small token of our gratitude for your continued support, we would like to gift you four free hours of in-home care for your family through Carelinx by Sharecare. Connecting you with pre-screened, professional caregivers who can help you or your loved ones with their activities of daily living at home, like companionship, meals, light housekeeping, mobility, errands, bathing, grooming and even door-through-door transportation.

CareLinx helps your loved one continue to live an enjoyable, independent lifestyle in their own home.

Custom match

Connect with high-quality caregivers to find the custom match for your needs.

Safe

All professional caregivers are screened and have background checks.

In-home support

Caregivers can assist you with transportation, companionship, meal preparation, grocery shopping, and more!

Caregiving made easier

Smart technology

Stay in the loop with notes and updates on daily activities and check-ins.

Easy-to-use tools

We make scheduling, time tracking, care coordination, and payroll seamless.

24/7 support

Try our 24/7 Concierge Help Line or contact a Care Advisor for answers to your questions.

Frequently asked questions

How do clients contact CareLinx and what happens during the initial call?

A client can reach CareLinx through the toll-free number 833-600-0812 - or by signing up online at https://www.carelinx.com/sharecareholiday. A Care Advisor will assist each client with answering any questions about CareLinx’s model, determining a client’s ADL/IADL needs, discussing their budget, setting up a CareLinx account, and helping the client hire a caregiver with skills specific to the client’s needs.

Will clients need to register online to utilize services?

No, clients can sign-up without having to manage an online account by calling the dedicated TFN 833-600-0812. However, for those clients who would like access to an online account, they are welcome to sign-up through the dedicated URL (https://www.carelinx.com/sharecareholiday) which will automatically apply the discounted service fee to their account and the 4 Hours of free care.

What does the program cost after I use my 4-free hours of care?

You receive 4 hours of free care and discount on the CareLinx service fee:

Your fee: 15% service fee
CareLinx Clients: 20% service fee

A dedicated Care Advisor works with each client and family to determine a budget for the required care services. CareLinx caregivers set their own hourly rate and the dedicated Care Advisor will work with each family to find the right caregiver with the specific skills required to provide the care and who will be available to accept the job at the hourly rate predetermined by the family. Ongoing services will incur the discounted service fee of 15% rather than the typical 20% service fee.
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Your Care Advisor can help you determine the average caregiver rate in your area and can help you determine the overall cost for the care you need.

How are caregivers vetted for the program?

CareLinx has a recruiting team dedicated to caregiver vetting. Vetting includes:

Comprehensive background check (federal courthouse, multi-state criminal database, national sex offender registry, SSN trace)
DMV records, if applicable
Client ratings from previous jobs

Are caregivers licensed?

CareLinx caregivers come from a wide range of professionals. Some caregivers will have a CNA or HHA, but those are not required to be a caregiver on our platform. If you are looking for specific experience, licensure, and/or certification please let your care advisor know. You will find a caregiver’s competencies on their profile.

What is the expected turnaround time to get a Caregiver to a client’s home once the client requests services?

A Care Advisor will return a call within 2 - 4 business hours or will outreach within 8 business hours if a client signs up online. When a client calls CareLinx and identifies a need, the caregiver placement process can take up to 5 days to complete and to have a caregiver placed. CareLinx will work as quickly as possible to accommodate any needs before the 5 days.

Do I have to utilize my benefit of 4 free hours to provide care for myself?

The Sharecare benefit of 4 free hours of care can be used to assist you or someone in your family that can benefit from care.

Are CareLinx services covered by insurance?

Typically home care is private pay. However, some long-term care insurance policies will cover home care services. Clients should also look into their Medicare Advantage programs if home care is covered.

Who does the scheduling for care?

Clients have control over the care schedule and have access via the CareLinx app to schedule caregivers on their own. However, CareLinx has dedicated Care Advisors who can assist with scheduling caregivers as requested by the client.

For hired caregivers, when does the time clock start for providing services to clients?

The services provided to clients are billed hourly. The hourly clock starts when the caregiver arrives at the clients’ home to provide services. Caregivers are able to clock-in for their shifts via the CareLinx app. If there are any problems with this, the caregiver is always able to call or email CareLinx to have an invoice with the clock-in/clock-out times generated.

A client can always review the invoices prior to paying them. If a client is not tech-savvy, their dedicated Care Navigator will always outreach to the client first to validate the time the caregiver was in the home.

What happens if a client wants to change their caregiver?

The client can either begin searching and interviewing caregivers through the platform, themselves, or CareLinx will help facilitate that process for the client.

What happens if a caregiver does not attend his/her shift?

Caregivers and families are always able to communicate about the schedules to each other. However, caregiver no calls/no shows for shifts have a zero tolerance policy at CareLinx barring any emergency situations. Caregivers are trained prior to working with any family that they are to outreach to the family first if they cannot make a shift for any reason and also to CareLinx so the team can assist with locating a replacement caregiver should the family need one.

Are there accomodations for clients who do not speak English?

Yes, CareLinx can directly accommodate any spanish-speaking clients currently. Care Advisors also have access to a translation service via phone with representatives who can translate for most languages.

What are CareLinx’s Hours of Operation?

7 am EST to 10 pm EST, Monday through Friday
8 am EST to 7 pm EST, Saturday and Sunday